وظائف تكنولوجيا المعلومات

Cisco Voice Collaboration Technical Support Engineer دوام كامل

About the Job
  • Troubleshoot, identify and resolve IPT (Cisco) and backbone voice Incidents.
  • Troubleshoot, identify and resolve call center and access number faults.
  • Troubleshoot value added services (Voice Mail, Attendant console, etc…)
  • Document all troubleshooting and provide regular updates for all actions executed to solve customer’s incidents via electronic case management system.
  • Liaise with higher level support for incident escalation and resolution.
  • To keep management informed of any major customer or network faults.
  • Liaise with other internal teams to resolve faults affecting voice service.
  • Activate escalation procedure with vendors when needed.
  • Perform change management activities. (Implement customer simple and complex changes ).
  • Perform release management activities. (Implement new release and upgrades)
  • Act as escalation point for voice implement teams.
  • To undertake any other reasonable task as assigned by the management team.
Job Requirements
  • At least one year of experience in Cisco collaboration technologies.
  • Good knowledge with IP networking
  • Hands-on experience on Cisco collaboration technologies and products (CUCM , CME , CUC , CUE and UCCX)
  • Good understanding of voice protocols and standards.
  • CCNA Collaboration is a must.
  • CCNP collaboration is preferred.
  • Good in English.
  • Coordination, teamwork and networking capabilities