Job Description:
Implement and manage the IS Service Management processes in line with ITIL best practice.
Execute regular surveys of user satisfaction and measure the user view of IT service provision.
Ensure that service provider organisations deliver all required services according to agreed processes and procedures.
Ensure that the implementation of all new services comply with the IT standards
Build a strong working relationship with account management/service management in the IT service providers to review capacity forecasts, service performance, incident management, improvements, issues and user requests.
Provide leadership to the country SMT on IS Service Management.
Job Requirements:
• Years of experience 10-12
• University Degree in Computer Science, Information Systems, Business Administration or related field.
• Extensive knowledge and expertise in Service Management; ITIL professional certification required.
• Excellent Command of the English language
• High level of leadership skills
interested candidates are required to send their CVs to attached e-mail