IT Help Desk – HQ وظيفة اخصائي دعم فني بشركة كليوباترا دوام كامل

IT Help Desk – HQ وظيفة اخصائي دعم فني بشركة كليوباترا

About the Job

• Help desk agent (solve daily issues for normal users (Internet, network share, printers, scanners, office application…).

• Diagnose hardware and software problems, and replace defective components.

• Establish, build & maintain the company’s’ data networks (Computer Network, Telephone network, Security systems network (Access control, Surveillance systems…).

• Install data network cables (computer, Telephone & Security networks).

• Maintain an inventory of parts for emergency repairs.

• Manage service ticket queue, prioritize requests and perform work to meet or exceed user expectations and deadlines.

Job Requirements

• Bachelor’s Degree.

• 1 to 3 years of relevant work experience in the Information Technology area.

• Proficiency in computer and printer hardware.

• Ability to follow technical procedures accurately.

• Ability to work under pressure and meet deadlines.

• Ability to work as a member of a diverse team.

• Ability to work within industrial facilities.

• Strong interpersonal skills.

• Willingness to adapt and innovate in all areas of technology

• Technical reporting skills.

• CCNA & MSCE is preferred.

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