IT Technical support مطلوب أخصائي حاسب ألي دوام كامل

IT Technical support
Location: 6th of October, Cairo, Egypt
Job Category Helpdesk & Tech Support
Salary: 4,500 – 6,000 EGP / Month
Company Display Name: Corplease
Vacancy Type: Permanent

Job Description:

Respond to requests for technical assistance in person, via phone, and electronically.
Diagnose and resolve technical hardware and software issues, research questions using available information resources.
Maintain computing environments including computer hardware, systems software and all configuration.
Design, configure, and test computer hardware and operating systems.
Processing Service Tickets related to computer problems, domain account/access, password resets, and mapping to shared drives/printers/peripherals.
Assist with IT administrative duties; creating and amending AD Accounts, setting up, and troubleshooting users and email accounts.

Collaborates with users to resolve application, printer, and computer problems, as needed.
Coordinates with end-user regarding installation or upgrades for legacy software.
Maintains accurate database of hardware inventory.

Qualifications:

B SC.– Computer Science or Similar.
A related Information Technology Diploma or Degree Program.
Relevant industry certifications (MCSE, MCSA) will be an added asset.
1-3 years’ work experience, supporting Windows computer systems in an Active Directory network environment.
Excellent command of English language (written & spoken).
Familiar with Microsoft windows domain environment.
Awareness of Microsoft 2008/2012 server roles.
Independent self-starter who can deliver results under pressure and meeting deadlines.
Highly motivated and serious achiever.