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Required for Attijariwafa bank

Teller BULK cash ,,,,

Qualifications: 1 – 3 years of experience at the same field.

Location: Alexandria + Cairo, Nasr City

Main accountabilities and approximate time split
Business Management
50%  Undertake end to end cash and operation duties as well as managing timely cash evacuation and balancing of till, ensuring excellent customer service at the counter.
 Participate fully to ensure that branch operations manual and procedures are met in the branch.
 Reducing overall branch transactions via Channels migration (ADM, BIR, IVR, …)
 Decrease Cash deposits / withdrawals over the counter – Measured by the ATM and Cards Department Monthly Report.
 Fully aware with the Retail & OPS manual
 Identify when & where to refer customers to an appropriate area of delivery for specialist sales help or advice.
 Own and manage customer queries by taking ownership and responding in a timely manner.
 Deliver world class customer service practices and ensure adherence to AWBE Service standards.
 Ensure that branch operations duties are carried out on a timely basis ensuring the provision of world class customer service.
 Participate fully and ensure that all operations & back office duties are met in the branch
 Provide the personal bankers with business referrals.
 Acting according to AWBE values and behaviors in all daily activities.
 Handle transactions of large amounts according to his higher authorization limits and longer experience.
 Participate with the operation manager / operation team leader in daily end of day activities due to being his successor.
Control & Accuracy
20%  Controls and checks related to the cash & operation transactions.

 Ensure daily balancing of Tills.
 Ensure adherence to teller limit during counter hours.
Rigour
20%  Achieve operational rigor excellence in all aspects of procedures and processes undertaken to ensure a satisfactory audit.
 Acts as the Main custodian for the Vault keys .
 Ensure compliance with operational risk & rigor requirements e.g. Health & Safety standards, security of premises etc.
 Comply with all relevant Legalization e.g. KYC, banking code, service standards, fraud prevention and money laundering procedures.

Team Working
10%  Working with all branch team to deliver exceptional business performance
 Share knowledge experience and best practice with other team members
 Provide cover for other Customer service staff when required.
 Being experienced teller he helps in coaching new hired tellers.
 Due to his longer experience he helps in daily / monthly required tasks, MIs and reports.
 Work as successor for his line manager.
Perform any other duties as assigned from time to time.
Technical skills / Competencies
Competencies:
 Well organized
 Good communication skills
 Team working
 PC skills
 Good numerical and analytical skills
 Attention to detail
 Customer focused
 Thoroughness.
 Ability to work under stress.
 Team work capabilities.
 Coaching skills.

Apply by sending your CV to attached e-mail and mentioning the above title in subject