وظائف أوراكل السعودية في خدمات العملاء بالرياض فترة تدريب

وظائف أوراكل السعودية في خدمات العملاء بالرياض

أعلنت شركة أوراكل العالمية وظائف خدمة عملاء بالرياض بمسمي وظيفي (ممثلي خدمات العملاء) تحت التدريب مع فرص للعمل بدوام كامل بعد اجتياز فترة التدريب في مقر الشركة بالرياض لحملة البكالوريوس حديثي التخرج في التخصصات التالية:

– التسويق
– العلاقات العامة
– إدارة الأعمال
– نظم المعلومات الإدارية

شروط التقديم:

– أن يكون المتقدم سعودي الجنسية (رجال ونساء).
– أن يكون حديثي التخرج من مرحلة البكالوريوس في التخصصات الموضحة أعلاه.
– إجادة اللغة الإنجليزية.
– مهارات في التفاوض والإقناع.

الوصف الوظيفي:

– المحافظة على علاقات العملاء الداخلية والخارجية.
– دعم العملاء داخل المنطقة المحددة لممثل خدمة العملاء.
– تجديد عقود الدعم المميز للعملاء.
– التعاون مع فرق الحسابات المعينة ومبيعات تراخيص المنتج (البرامج والأجهزة.

المزايا:

– برنامج تدريب مدفوع الأجر لمدة (عام واحد) مع جدول زمني متكامل وفرصة الحصول على وظيفة دائمة بعد إجتياز البرنامج.
– فرصة للتدريب على منتجات وتقنيات جديدة وتطوير المهارات الشخصية.
– بيئة عمل دولية للعمل مع أحدث المنتجات وتقنيات تقنية المعلومات.
– بيئة تركز على التعليم المستمر.

نبذة عن الشركة:

شركة أوراكل (Oracle Corporation) شركة أمريكية متعددة الجنسيات وهي واحدة من أضخم وأهم شركات تقنية المعلومات بشكل عام وقواعد البيانات بشكل خاص. تأسست شركة أوراكل في العام 1977، وتعد ثاني أكبر منتج للبرامج من حيث الإيرادت بعد مايكروسوفت.

طريقة التقديم:

oracle

Intern – Customer Support Services

Customer Support Services Intern

Saudi Arabia

Oracle has the world’s largest suite of enterprise class cloud applications (SaaS), platform technologies (PaaS) and Infrastructure Services (IaaS) delivering world-class functionality from state of the art data centers distributed all over the world.

Oracle and the Cloud

At Oracle, we are technologically curious, socially savvy and environmentally conscious. We leverage our next-gen work environments to deliver first-class experiences to customers and our internal teams. With a focus on reaching their full potential, our interns leverage powerful training and development programs that enhance their skillsets and prepare them to meet the needs of today’s successful businesses.

Our Cloud focused teams are at the frontline of a massive digital transformation that’s changing the way the world does business. Our teams have an inquisitive mindset to truly understand business priorities and opportunities. Our teams help our customers future-proof their business.

If YOU hold a winning attitude and have the passion & hunger to help Oracle in our quest to be the The No. 1 Cloud Company, then we want YOU!

Oracle Innovation

Oracle is leading the digital transformation, enabling customers around the world to transform their businesses amid the cloud revolution.  With our extensive, world-class product portfolio we offer THE most complete & integrated cloud platform in the world.

Oracle Culture & Community

Work with the industry’s sharpest minds in an exciting environment.

At the heart of Oracle’s success is a rich culture of innovation, entrepreneurship, and learning that has produced the most talented teams and respected products in the industry. We aim to ensure that every intern reaches their full potential and has what they need to achieve success. Part of that comes in the form world class training programs and skills building initiatives. But that’s only half of the equation. What really sets us apart is our focus on bringing together a diverse group of people to work in an exciting environment, learn from one another and have a positive impact on their communities through our different programs.

Oracle Customer Sales Support Services

Premier Support Sales is responsible for the management of Oracle’s mid and top tier Premier Support Customers. The department is also focused on working with all Stakeholders to protect and grow support revenue, increasing Stakeholder satisfaction and mitigating the risk associated with the Premier Support renewals in our customer base. The department handles both Hardware and Software Premier Support.

Brief Posting Description

Drive the renewal of Oracle’s premier support services contracts to existing customers.

Detailed Description

Responsible for timely renewals for medium-sized customers in assigned territory. Educate customers on business practices and any associated contractual implications. Ensure customer awareness and understanding of applicable elements of the Support portfolio. Meet productivity expectations on outbound calls for renewals. Manage exceptions for customers with issues that may delay or inhibit renewals. Identify and transfer leads to sales reps for top-tier opportunities. Accurately forecast business targets and opportunities in territory.

Additional Details

The Premier Support Sales Representative (SSR) role maintains and builds both internal and external Customer relationships, up to CIO level. Key responsibilities include growing revenue and selling the value of Customer Support Services within the customer organisation. Renewal of Premier Support contracts is a key factor as well as cooperating with assigned account teams and product licence sales (Software and Hardware) to grow and optimise recurring revenue streams.

What we are looking for:

• Bachelor’s degree, preferably in the Business area (Marketing, Public Relations, Business Administration, Management Information Systems)
• Fresh or recent graduate.
• Fluent level of English.

Skills:

• Excellent communication skills,both written and verbally.
• A high level of energy, drive, enthusiasm, commitment, self-belief and achievement-orientation.
• Negotiation and persuasion skills.
• Positive attitude and a sales oriented mindset.

What will you do?

• Shadowing and supporting National Account Managers to increase knowledge and experience in Customer Sales Support Services.

What’s in it for you:

• Ample opportunity to train on new products and to develop new personal and interpersonal skills.
• Challenging, dynamic and fun international working environment.
• Excellent possibilities to develop yourself and your career in Sales related function.
• 1 year long paid internship program, full time schedule, with the possibility to land a permanent position afterwards.
• An environment that is focused on continuous learning.
• Work with latest and coolest IT products & technologies.